- Reservations, once confirmed, may be changed or canceled, respecting the individual policy of each product reserved.
- Bookings ON REQUEST, will be answered within 48 hours (some exceptions may apply)
- The payment period is 10 days before the first date of the first service contract.
- The reserves that were not paid within the stipulated period of 10 days before check-in, will be canceled automatically by the system. If it is necessary to repeat the same, will be charged a reactivation rate, therefore, will always be a new reservation subject to new rates and availability, while Joania Tours accept any liability for payment of difference of fare for the new reserve.
- Penalties for cancellation, changes, and NO SHOWS will be applied in accordance with the policy of individual hotel, service or supplier.
- The cancellation deadlines are not related and are not the same deadlines for payments.
- The cases of refunds will acatados if requested within 30 days from the date of the passenger check-in at the hotel and will be answered / refunded within 30 days from the date of opening of the process by the hotel / supplier.
- do not guarantee return of any amount paid in case of absence or early departure the hotel booked, which, having written or verbal assurance from the hotel to passenger / agent.
- Any request for reimbursement must be requested by email only and exclusively, respecting the deadlines noted above.
- To make reservation services our products that are not published on our website, we will charge a service fee / convenience ranging from 10% of the total amount or $ 20.00 depending on the type of service requested.
- Tickets for the parks that are delivered to the hotel and not picked by passengers, will have no independent repayment why were not collected.
- Joania Tours is not responsible for hotel reservations canceled if the passenger appears after midnight of the departure date.
- Joania Tours is not responsible for the cases where the hotel originally booked is not available for reasons of overbooking or any other reason, move the passenger to a similar hotel. We will only mediate the transition to ensure that the option offered, is a hotel in the same category or higher than the original.
- Do not be refunded or service transfers passengers to leave because they were not properly guided by his agent / operator.
- Conditions, rates and amounts of group rooms must be requested Via Email. Special rates, payment terms and cancellation policy differentiated these reserves will be applied on the total responsibility of the agent / operator responsible for the same.
- Reservations have not confirmed cancellation deadline will be the sole responsibility of the agent / operator performing the same on our website. Joania Tours is not responsible and has no control over the policies of cancellation, refund or changes, whatever, coming from the suppliers of our website.
- Joania Tours cannot be responsible for any problems or prejudices from cancellations of shows, tours or attractions whatever, without notice. There will be no reimbursement from Joania Tours for any service or product by our suppliers canceled without notice, or has happened for reasons beyond our control. Cases like these, are the sole responsibility of each service provider.
- We will NOT be responsible for reservations that are not honored by our suppliers due to lack of presentation of the voucher or Invoice. Also, Joania Tours will not be liable for damages or extra collections made to the passenger due to changes or failure to submit these vouchers or proof of reservation.
- ) It is the sole responsibility of the agent to provide the necessary information, to perform any requested services on our website. Joania Tours will Not be responsible for any loss incurred by the passengers wrong information published in our system.
- The agent must check all documentation issued to the passengers before making full payment of the reservation.
Any questions or disputes regarding the mentioned conditions above should be directed to Joania Tours.